Once you reserve, we send a RES-XXX reference number on WhatsApp. The same thread carries your delivery / collection time, the on-site contact, and the return reminder. Reply to the WhatsApp thread anytime for live updates.

How does delivery & pickup work?

Same-day for Colombo and immediate suburbs (reservations confirmed before 2 pm). Outstation 1–2 business days, depending on your town. You can also collect from our Colombo 08 warehouse — no charge for self-pickup.

How do I return the gear?

Either drop it off at our Colombo 08 warehouse, or schedule a pickup via the rider that delivered. Items are inspected on return and the refundable security deposit is released within 24 hrs if everything checks out.

What if something gets damaged?

Repairs caused by normal wear or factory faults are on us. Drops, water damage, lost cables / batteries, modifications and missing items are charged from the security deposit at the published damage-rate card. We share photo evidence before any deduction — you can dispute via WhatsApp.

What payment methods do you accept?

Card (Visa / Mastercard / Amex), Bank Transfer / FRIMI / QR (Bank of Ceylon), and Cash on Collection. Card adds a 3.5% gateway fee. The 60% deposit must be confirmed in advance to lock your dates; the balance + refundable security deposit is collected on the day.

Can I cancel or change my reservation?

Yes — change anything up until 48 hrs before your start date with no penalty. Inside 48 hrs we charge a small late-change fee against the deposit. Reply on the WhatsApp thread or open a ticket with your RES number.

Do you rent to foreign customers?

Yes — passport copy + a higher refundable security deposit is required, or a card pre-authorisation. Talk to Troy on WhatsApp and we'll set it up.

Still need help?

Open a support ticket and we'll get back to you within 1 business hour. You'll get a TKT-XXX reference and an email confirmation.

Open a support ticket