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Shipping & Delivery

Island-wide delivery and pickup for every rental. Get an instant rate quote below — the exact same calculator you'll see at checkout, so there are no surprises.

Get an instant rate quote

Same calculator as checkout — no hidden fees.

Add items to your cart to see live carrier rates for your address. The calculator pulls real weight, dimensions and installation requirements from your rental, then quotes every available carrier in real time.

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Troy

Online · 24/7

AI Sales Agent · replies in any language

How we ship

Delivery methods

Own bike / van fleet (Colombo)

Same-day delivery and pickup for Colombo and immediate suburbs. The fastest, most reliable option for Zone 1/2.

Pickme Flash (intra-city)

On-demand 60-min delivery for urgent gear in Colombo — booked through the Pickme network when our own riders are out.

Domex / KOICO / DSL outstation

Multi-carrier rate-shopping: we quote 7+ carrier methods and let you pick the cheapest or fastest one for your destination.

Self-pickup (free)

Collect from our Colombo 08 warehouse — No. 113/28, Dr. NM Perera Mawatha, Colombo 08. No delivery fee. Bring NIC + the same payment card you booked with.

On-site setup & operator

We deliver, install, and (optionally) supply a trained technical operator for the rental window. Recommended for video walls, projectors, and live-event packages.

Coverage

Where we deliver & how long it takes

Zone 1 — Colombo & immediate suburbs

Same-day before 8 PM (orders confirmed by 2 PM)

Colombo 1–15, Dehiwala, Mt Lavinia, Nugegoda, Maharagama, Kotte, Rajagiriya, Battaramulla

Zone 2 — Greater Colombo

Same-day or next-morning

Moratuwa, Panadura, Wattala, Ja-Ela, Kelaniya, Kaduwela, Malabe, Homagama

Zone 3 — Western Province + Kandy/Galle corridor

Next-day delivery

Negombo, Gampaha, Avissawella, Horana, Kalutara, Kandy, Galle, Matara (along main route)

Zone 4 — Outstation island-wide

1–2 business days (carrier-dependent)

Jaffna, Trincomalee, Batticaloa, Anuradhapura, Polonnaruwa, Hambantota, Badulla, Nuwara Eliya, Kurunegala

Pricing

How we calculate your rate

Every rental is rate-quoted in real time using four inputs:

Destination postcode — drives zone, distance and the carrier shortlist.
Chargeable weight — the higher of actual weight and volumetric weight (L × W × H ÷ 5000).
Installation tier — none, basic mount, full rigging, or live-event setup.
Payment mode — prepaid, COD, or card (a payment-channel fee applies on card).

The calculator above reflects the exact rate you'll see at checkout. Add items to your cart, enter a town, and you'll see every available carrier ranked from cheapest to fastest — pick the one that suits you and proceed to checkout.

Common questions

Delivery FAQs

What time will my delivery arrive?

For Colombo (Zone 1) we deliver between 9 AM and 8 PM on the booked day. Your rider will message you on WhatsApp 30–45 minutes before arrival. For outstation, the carrier provides a 1–2 day window — Troy will share live tracking once it's out for delivery.

Can I collect from your warehouse instead?

Yes — self-pickup from No. 113/28, Dr. NM Perera Mawatha, Colombo 08 is free. Pick the "Self-pickup" method in the calculator. Bring your NIC and the card / proof of payment used to book.

How do returns work?

You can either drop the gear back at our warehouse, or schedule a return-pickup with the same rider that delivered. Return charges are quoted up-front in the rental invoice. The refundable security deposit is released within 24 hrs of inspection.

Do you deliver outside Sri Lanka?

No — Rentitem.lk only delivers within Sri Lanka. Foreign customers must rent through a Sri Lankan resident who takes responsibility for the rental agreement.

What if my address is hard to find?

Drop a Google Maps pin in the "delivery note" field at checkout, or share it with Troy on WhatsApp. For event venues with restricted access, message us at least 4 hours before your delivery slot so we can coordinate with security.