Privacy Policy

1. Introduction

• Rentitem.lk Pvt Ltd is committed to protecting your personal data and maintaining your trust. This Privacy Policy explains how we collect, use, and safeguard your information when you use our rental or event services in Sri Lanka.
• By engaging with Rentitem.lk through our website, social media, WhatsApp, or in-person transactions, you consent to the practices described in this policy.

2. Information We Collect

To ensure rental security, identity verification, and smooth operation, we may collect and process the following data:

• Full name, National Identity Card (NIC), or passport details
• Contact information including phone numbers, email addresses, and IP addresses
• Social media profile links and publicly available online images
• Communication logs from WhatsApp, email, or website chat
• Call recordings made through our official numbers
• CCTV footage, photos, and screenshots for identity verification
• AI-analysed communication data used to detect fraud and security risks

3. Purpose of Data Collection

We collect and process your information for the following reasons:

• To verify customer identity and rental eligibility
• To prevent fraud, theft, and misuse of company assets
• To serve as evidence in disputes, investigations, or legal actions
• To improve customer service and communication efficiency
• To support AI-based automation for faster verification and operational processing

4. Data Retention and Security

• All data collected is stored securely and retained for a minimum of three (3) years from the date of your last transaction.
• Rentitem.lk adheres to Sri Lankan ICT and privacy compliance standards to ensure the confidentiality and protection of customer data from unauthorised access or misuse.

5. Use of Media and Event Content

• Unless otherwise requested in writing before the event or rental period, Rentitem.lk may use photos or video content captured during services for marketing, promotional materials, or social media posts.
• Clients may withdraw consent by notifying the Company in writing before the event date.

6. Publication of Evidence

• In cases involving fraud, theft, harassment, or unpaid invoices, Rentitem.lk reserves the right to publish relevant evidence — including chat logs, identity proofs, or images — on our website or official social media platforms for recovery and public safety purposes.

7. Consent

• By using our website, renting equipment, or engaging with our services, you expressly consent to the collection, analysis, and storage of your data as outlined in this Privacy Policy. This includes the use of AI-based automation tools for verification and fraud prevention.

8. Data Access and Correction

• Customers may request access to their personal data, correction of inaccuracies, or deletion (where applicable under Sri Lankan law) by contacting our support team at [email protected].

9. Data Sharing and Disclosure

Rentitem.lk does not sell or share customer data with third parties, except:

• To comply with legal obligations or law enforcement requests
• To process transactions via trusted payment or logistics partners
• To recover assets, debts, or prevent fraud through authorised agencies

10. Policy Updates

• Rentitem.lk reserves the right to update or amend this Privacy Policy at any time. All changes will be posted on our website and take immediate effect upon publication.
• Continued use of our services constitutes acceptance of any revised policy terms.